Apartments
Toolkit

Navigating the Department of Health & Community Services (Newfoundland & Labrador)

AIDE Canada
This Toolkit will provide individuals and their families information about the Department of Health & Community Services (DHCS) in Newfoundland & Labrador. The Toolkit will breakdown the different programs DHCS provides, how to contact DHCS for supports and what programs and funding is available.

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Navigating the

Department of Health

& Community Services

Helping individuals with Autism and their families navigate the Department of Health

&Community Services support and funding programs in Newfoundland & Labrador.

Navigating DHCS

Acknowledgments

This Toolkit was written and designed by Autism Nova Scotia. The organization would like to thank the staff of the Autism Society of Newfoundland & Labrador for their support and feedback during the review process.

We would like to take this opportunity to thank our partners, AIDE Canada and the Public Health Agency of Canada for their funding and support during the creation of the Funding Toolkit.

Copyright © 2021. Autism Nova Scotia

Navigating DHCS Index

Navigating DHCS Index

1

Where to start?

2

Newfoundland & Labrador

3

What is the Department of Health & Community Services

4

When to apply for support?

5

Who to contact?

6

Financial Contribution

7

Financial Assessment

8

How to apply for support for my child?

9

My child is under 18 - where do I go for assistance?

10

Persons with Disabilities

11

Persons with Disability Support Program Eligibility

12

Income Support

13

How to apply for Income Support

14

I have more questions - where do I go?

15

1

Navigating DHCS

Where to start?

Navigating DHCS

The Department of Health and Community Services (DHCS) provides support and funding for families and individuals in need of assistance.

This booklet will explain:

The Department of Health and Community Services

Who to reach out to for help

How to reach out for help

How an individual qualifies for help

DHCS programs

2

NavigatingThe HousingDHCSToolkitNewfoundlandIndex & Labrador

Newfoundland & Labrador-Zones

There are four regionals zones that are in charge of support for persons with disabilities. The number for each zone is below:

1.Eastern Regional Health Authority Numbers:

St. John’s: (709) 777-6300

Rural Avalon: (709) 945-5111

Bonavista, Clarenville: (709) 468-5243

Burin: (709) 891-5025

2.Central Regional Health Authority Numbers:

Gander: (709) 256-2500

Grand Falls-Windsor: (709) 292-2500

Central Health Corporate Office: (709) 292-2138

3.Western Regional Health Authority Numbers:

Corner Brook: (709) 637-5000

Stephenville: (709) 643-8700

4.Labrador-Grenfell Regional Health Authority Numbers:

St. Anthony: (709) 454-3333

Happy Valley-Goose Bay: (709) 897-2000

Labrador City: (709) 944-2632

31

Navigating DHCS

What is the Department

of Health & Community Services?

The Department of Health & Community Services (DHCS) is part of the Government of Newfoundland & Labrador. DHCS helps individuals and families through services broken into 4 silos.

Department of Health & Community Services

 

Health

Child, Youth

 

Person with

 

Seniors

 

Services

& Family

 

Disabilities

 

 

 

 

 

 

 

 

 

 

 

 

Aboriginal Health.

• Eye See Eye Learn.

Special Child

Housing.

Dental Services.

• Prescription Drug

 

Allowance Welfare

Nursing Homes

Public Health.

Plan.

 

Program.

 

and Personal Care

Health Promotion

Visit the Dpt.

Special Assistance

 

Homes.

 

& Wellness.

of Children,

 

& Drug Program.

Health Services.

Medical Care Plan.

Seniors & Social

Intervention

Community

Mental Health.

Development and

 

Services.

 

Support Services.

 

 

Dpt. of Education

Provincial Home

 

 

 

 

& Early Childhood

 

Support Program.

 

 

 

 

Development for

Therapeutic and

 

 

 

 

more resources

 

Professional

 

 

 

 

and services.

 

Services.

 

 

4

Navigating DHCS

When to apply for support?

When to apply for help:

It is important to start early when applying to the Department of Health & Community Services (DHCS) for support.

Under 18:

Families looking for support for their child should reach out to their local regional health authority office regarding funding and support under the Persons with

Disabilities program under DHCS.

A child who is receiving Persons with Disabilities funds will need to apply to the program to receive funding for when they turn 19.

Over 19:

It is recommended to start the application at 18.5 years of age so once an individual turns 19 they will be eligible to start receiving support.

5

Navigating DHCS

Who to contact?

When determining an individual’s eligibility they must contact their Regional Health Authority (RHA) for an intake appointment to determine the individual’s care plan moving forward.

Department of Health & Community Services

Learn how to contact the Department of Health & Community Services (DHCS) for help:

Call your local

RHA number

0-18 years

Ask for Supports for Persons with Disabilities.

Leave a message.

Your RHA will call back to ask questions about the individual’s needs, family income, and household. They will send you an application if they think you are eligible.

19+ years

Ask for Support for Persons with Disabilities.

Leave a message.

Your RHA will call back to ask questions about the individual’s needs and send you an application to fill out.

RHA will contact you if you have passed the preliminary assessment to set up a meeting to complete a Financial assessment. You will create a care plan with the social worker if you are eligible for support.

6

Navigating DHCS

Financial Contribution

Person with Disabilities Financial Contribution

Families and individuals must complete a Financial

Assessment when applying for Persons with

Disabilities Support.

Families must access all other services before DHCS support. (ex: Insurance coverage, health benefits.)

The DHCS will look at an individual or families net income from the Canada Revenue Agency Notice of Assessment.

The net income amount will determine the family or individuals expected contribution to receive support.

Note: Health authorities have some flexibility to adjust or waive the client contribution when clients show that significant financial hardship would occur due to the contribution calculated.

7

Navigating DHCS

Financial Assessment

A financial assessment will be completed once an application has been submitted and accepted for an individual applying for support. If an individual is over 19 then only their income will be assessed unless they are living with their spouse. During a financial assessment for children (18 years and younger) their family/support network they are living with will be assessed.

Financial Assessment Process

An individual under 18 or an

 

 

An individual 19+ or older

adult with a spouse

 

 

without a spouse

 

 

 

 

• Assess the guardians income or

 

Assess applicants financial

an individual and their spouses

 

 

information (CRA information).

financial information (CRA

 

Consider applicants support

information).

 

 

needs and associated costs.

• Consider individuals’ support

 

 

 

needs and associated costs.

 

 

 

 

 

 

 

8

Navigating DHCS

How to apply for support for my child?

When determining a child’s eligibility they must contact their local Regional Health Authority to set up an assessment. See Page 3 for your local phone number.

Support for Children with Disabilities Program Eligibility

Have a diagnosis

The child has a disability, a lifelong physical, sensory,

1

 

cognitive or neurological condition or impairment which

 

limits their ability to participate in activities of daily living.

 

Must have at least one letter of support from a health professional that speaks to the child’s limited ability to function in normal daily living.

2

3

Age & Residency Requirements

Child must be under 19 years of age.

Allowed to legally live in Canada.

A resident of Newfoundland & Labrador.

Have a healthcare Card.

Assessments & Forms

Complete preliminary application forms.

Complete application with Government of Newfoundland RHA worker.

Complete a financial assessment.

9

Navigating DHCS

My child is under 18 - where do I go for assistance?

The Department of Health & Community Services helps families in need through the Persons with Disability Support for Children program. See below for how they may be able to help you.

Family Support for Children with Disabilities

 

Health

 

 

Childcare

 

 

Housing

 

Services

 

 

Services

 

 

Services

 

 

 

 

 

 

 

 

Special Assistance

 

Special Child Welfare Allowance

 

Special Child Welfare

 

Program – Medical

 

 

Program.

 

 

Allowance Program.

 

equipment and

 

Direct Home Services Program

 

Newfoundland and

 

supplies.

 

 

(IABA, CBSP).

 

 

Labrador Housing

Therapeutic and

 

 

 

 

 

Provincial Home Services

 

 

Corporation (NLHC):

 

Professional Services.

 

 

 

 

 

 

Program (Respite Care).

 

Rental Housing Program.

Newfoundland and

 

 

 

 

 

 

 

Housing Assistance for

 

Labrador Prescription

 

 

 

 

 

 

 

 

 

 

Persons with Disabilities.

 

Drug Program.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

10

Navigating DHCS

Persons with Disabilities

Persons with Disabilities is a sector of the Department of Health & Community Services. They help individuals with disabilities who are eligible to access support and housing.

Persons with Disabilities

 

Intervention

 

Residential

 

Employment

 

Financial

 

Services

 

Services

 

Services

 

Services

 

 

 

 

 

 

 

 

Direct Home

Cooperative

Job Trainer

Child Care Subsidy.

 

Services.

 

Apartment

 

Support.

Disability Tax

Intensive Applied

 

Program.

Opening Doors

 

Credit.

 

Behaviour Analysis

Alternative Family

 

Program.

 

 

 

Registered

 

(ABA).

 

Care Home

Career

 

 

 

Disability Savings

JASPER Intervention

 

Program.

 

Development

 

 

 

 

Plan.

 

Summary.

Board & Lodging

 

Initiative for

 

Community

 

Supplement.

 

Agencies, boards,

Child Disability

 

Behavioural Services.

Individualized

 

Commissions &

 

Benefit.

Provincial Home

 

Living

 

Crown.

Special Child

 

Support.

 

Arrangements.

Wage Subsidy

 

Welfare Allowance.

Therapeutic &

Shared Living

 

Initiative.

 

 

 

Professional Services.

 

Arrangements.

Student Summer

 

 

 

 

 

 

 

Employment.

 

 

11

Navigating DHCS

Persons with Disability Support Program Eligibility

The Disability Support Program has eligibility criteria that must be met for an individual to be able to access support.

Disability Support Program Eligibility

1

2

3

Have a diagnosis

You have been diagnosed with a long term disability.

Age & Residency Requirements

You are 19 - 64 years of age.

Allowed to legally live in Canada.

A resident of Newfoundland & Labrador.

Have a healthcare card.

Assessments & Forms

Complete a Financial Assessment.

Complete an application form.

Require disability support to address unmet needs.

12

Navigating DHCS

Income Support

The Department of Advanced Education, Skills, & Labour (DAESL) will help individuals in need with financial support to pay for their basic needs. Other support may be provided depending on a person’s situation.

Income Support

Non-Basic

Benefits

1.Municipal Tax Payments.

2.Eye Exams and Prescription Glasses.

3.Housekeeper’s Allowance.

4.Transportation.

5.Private Childcare.

6.Expenses for Burials.

May also obtain certain benefits from government depending on their situation:

Prescription Drug Card.

Medical Supplies & Equipment.

Medical Transportation

Basic

Benefits

Family and Individual Benefit (to assist with expenses of food, clothing, personal care, household maintenance and utilities).

Shelter (Including rent and mortgage).

13

Navigating DHCS

How to apply for Income Support

The Department of Advanced Education, Skills, & Labour provides individuals in need with financial support to pay for their basic needs. Below explains the process of applying for Income Assistance.

Applying for Income Support

Learn how to contact the Department of Advanced Education, Skills, & Labour (DAESL) for help

CALL YOUR LOCAL DAESL #

To be eligible for Income Assistance:

18 years of age.

Resident of Newfoundland & Labrador.

Submit an application for benefits.

Be deemed eligible by your financial assessment.

Call the Income Support Number.

DAESL will ask for you to have:

Names, MCP numbers and birth information for you, your spouse and children living with you.

Social Insurance Numbers for you and your spouse.

Financial information regarding assets such as your bank savings and RRSPs.

Information about your family’s living accommodations.

All sources of income in the past 60 days.

All sources of income to which you believe you and your family are entitled.

Any special needs for you or your family.

DAESL will call to let you know if you are eligible for Income Assistance and what amount you will receive.

If you do not agree with the decision you have 15 days to appeal the decision.

14

Navigating DHCS

I have more questions - where do I go?

If you are looking for more information, use this list of resources:

Department of Health & Community Services (DHCS) https://www.gov.nl.ca/hcs/

Persons with Disabilities-DHCS https://www.gov.nl.ca/hcs/personsdisabilities/fundingprograms-hcs/#scwap

Disability Support through other Departments or Agencies https://www.gov.nl.ca/hcs/personsdisabilities/fundingprograms-other/

Housing Support Programs https://www.gov.nl.ca/hcs/personsdisabilities/fundingprograms-hcs/#ro

Newfoundland and Labrador Housing Corporation (NLHC)

https://www.nlhc.nl.ca/housing-programs/rental-housing-program/

Employment Opportunities for Persons with Disabilities

https://www.gov.nl.ca/hcs/personsdisabilities/fundingprograms-other/#et

Income Support

https://www.gov.nl.ca/isl/income-support/

Autism Society of Newfoundland & Labrador

https://www.autism.nf.net/

Choices for Youth-Housing

https://www.choicesforyouth.ca/housing

15

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